Complaints Policy – Landliner
Effective Date: March 2022
At Landliner, we are committed to providing a professional, reliable, and high-quality chauffeur service. We value customer feedback and take all chauffeur service complaints seriously. This policy outlines how customers can raise concerns and how we handle them.
1. Our Commitment
We aim to provide a safe, punctual, and comfortable travel experience at all times. If our service falls short of expectations, we want to hear about it so we can resolve the issue quickly and enhance our customer feedback process.
All complaints will be handled fairly, professionally, and in a timely manner.
2. How to Make a Complaint
If you are unhappy with any aspect of our service, you can contact us using the following methods:
Email: info@landliner.co.uk
Phone: 07842 333 284
Website: www.landliner.co.uk
Please include the following details where possible:
Your name and contact information
Date and time of your journey
Booking details or pick-up location
A clear description of the issue
Any supporting information that may help us investigate
3. Complaint Handling Process
Acknowledgement
We will acknowledge receipt of your complaint within 48 hours.
Investigation
We will review the details of your complaint and investigate the circumstances surrounding the issue.
Response
We aim to provide a full response within 5 working days where possible. More complex cases may take longer, and we will keep you informed of progress.
4. Possible Outcomes
Following our investigation, we may:
Provide an explanation of what occurred
Offer an apology where appropriate
Implement improvements to prevent similar issues
Offer a goodwill gesture where justified
5. Continuous Improvement
Customer feedback plays an important role in helping us maintain high standards. Landliner Executive Travel complaints are reviewed to identify trends and opportunities to improve our services.
6. Contact Details
If you wish to submit a complaint or discuss an issue, please contact:
Landliner
Email: info@landliner.co.uk
Phone: 07842 333 284
Website: www.landliner.co.uk
Landliner is dedicated to delivering professional chauffeur services and resolving any concerns promptly and fairly.